Tire for TOOINS M2 | Outer tire and Inner tube

Shipping & Delivery

Shipping Locations: We currently ship to Continental US addresses only. We cannot deliver to PO Boxes or non-US addresses due to battery safety restrictions.

Delivery Time: Most scooters are delivered within 3–5 business days via DHL, FedEx, or UPS. Accessories may ship separately and typically take 4–21 business days for delivery.

Damaged Shipments: If your order arrives damaged, you must contact Support@Tooins.net within 3 business days. Please provide clear photos of the damage and keep all original packaging for carrier claims.

Order Cancellation & Refund Policy

Cancellations: If you cancel your order before it has been shipped, no fees will be charged. Please contact us immediately to request a cancellation. Once the product has left our warehouse, the order cannot be cancelled and must follow our return process.

Refunds: Approved refunds are processed within 2–3 business days. By default, refunds are issued to the original payment method unless otherwise negotiated due to special circumstances.

Electric Scooter Return Policy

1. Return Period & Condition: You may request a return within 14 days of delivery. To be eligible, the scooter must be in its original condition, include all packaging/accessories, and have zero outdoor mileage. Outdoor riding is strictly prohibited for returns.

2. Return Shipping Fees:
• Quality Issues: If the product is defective or incorrect, we provide a free return or repair and cover all shipping costs.
• Non-Quality Returns: For any other reasons (e.g., change of mind), the customer is responsible for shipping costs. A flat fee of $90 USD per scooter will be deducted from your refund to cover round-trip logistics expenses.

3. Return Process: Do not send products back without our prior approval. We will provide a formal Return Label (RMA) after reviewing your request (usually within 2 business days). Unauthorized returns will be refused.

Parts & Accessories Policy

Individual parts and accessories are non-returnable. If an accessory is missing or damaged upon arrival, please contact us immediately for a free replacement. For core components like motors or controllers, we offer free replacements if issues occur within 7 days of delivery.

Return Address

Recipient: Jett + JC + 1145083
Address: 5631 Ferguson Dr, Rear Dock 18
City/State/ZIP: Commerce, CA 90022
Phone: 626-988-3268
*Note: Returns without an official RMA label will be rejected at this facility.