




Performance: 1000W*2 motors hits 37 MPH with a 31-mile range.
Build: 7075 Aerospace Aluminum frame supports 331 lbs.
Ride: 10" off-road tires, dual suspension, and hydraulic brakes.
Tech: App control, LED display, and 12-Month Warranty.
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Free standard shipping on orders over $99
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please review our return conditions carefully:
1. Quality Issues: Full refunds and free return shipping are only guaranteed for products with verified quality issues or shipping errors.
2. Non-Quality Returns: For all other return reasons, the customer must cover the round-trip shipping costs. A deduction of $95 USD per scooter will be applied to your refund to cover these logistics expenses.
Refunds are typically processed within 4 weeks of the return shipment. You can manage your returns directly through your account dashboard by clicking "Return Item(s)" under your order history.
Dominate your daily commute with 1000W of raw power and aerospace-grade durability.
Forget being stuck in traffic. With 2 high-torque 1000W brushless motors, the TOOINS X2 transforms your daily commute into an adrenaline-filled joyride.
Potholes, gravel, and uneven pavement meet their match. The X2 features a premium dual-suspension system paired with aggressive 10-inch off-road tires. This combination absorbs shocks and vibrations, delivering a buttery-smooth ride whether you're navigating city streets or taking a shortcut through a dirt trail. Grip harder, ride smoother.
Safety starts with structure. The TOOINS X2 is crafted from aerospace-grade 7075 aluminum—a material known for being lightweight yet incredibly strong. Designed to accommodate riders of all sizes, this heavy-duty frame stays rock-solid even at high speeds or on rough terrain. Ride with confidence, knowing your scooter is built to last.
Range anxiety is a thing of the past. Equipped with a massive 48V 21Ah lithium-ion battery, the X2 gives you the freedom to roam up to 31 miles on a single charge. From your morning commute to a weekend escape off the beaten path, our intelligent Battery Management System (BMS) ensures efficient power output and long-lasting reliability.
Stay connected and safe. The clear LED dashboard puts vital stats at a glance, while the TOOINS Smart App allows you to customize speed modes and lock your scooter remotely. Safety is paramount: with ultra-bright headlights, integrated turn signals, and responsive dual disc brakes, you are visible to others and always in complete control, day or night.
Designed for the modern lifestyle, the TOOINS X2 features a quick-folding mechanism that makes it easy to stow in the trunk of your car or store in a corner of your office. It’s the perfect last-mile solution. Plus, our dedicated support team and a comprehensive 12-month warranty mean we’ve got your back long after your purchase.
Please note that this warranty policy applies exclusively to electric scooters and does not cover other non-electric personal mobility products.
At Tooins, we are dedicated to delivering outstanding after-sales service to ensure a smooth and satisfying experience for our customers. Our after-sales policy is designed to address any product concerns quickly and efficiently. Below are the details of our warranty coverage:
1. Core Components (1 Year Warranty)
Covered Parts: Motor, Battery, Controller, Charger.
Service: Free replacement accessories provided.
2. Functional Parts (3 Months Warranty)
Covered Parts: Front Light, Rear Light, Brake Light, Mechanical Brake, Accelerator.
Service: Free replacement accessories provided.
3. Consumables & Aesthetics (No Warranty)
Parts: Surface Paint, Decorative Strips, Foot Pad, Fender, Tires, Aesthetic Damage, and other unspecified parts.
Service: Not covered. Customer is responsible for accessory costs and shipping fees.
If your scooter requires service, contact the us to discuss repair options. If your scooter is registered under warranty and qualifies, repairs will be carried out free of charge.
To make a claim, please contact us at: tooins@support.net
We currently ship to Continental US addresses only. We do not offer international shipping, and we cannot deliver to PO Boxes or APO/FPO addresses due to battery safety regulations.
Shipping Information
Country: USA
Estimated Delivery: 3–5 Business Days
Carrier: DHL / FedEx / UPS
All Tooins scooters and large accessories are shipped via Ground Delivery due to battery restrictions.
Note: Free shipping applies to standard orders. Certain promotional items or special campaigns may be subject to shipping fees.
Cost: Accessories ship for Free.
Delivery Time: Typically 4–21 business days.
Split Shipments: Items such as helmets, seats, or extra gear may ship separately from different warehouses. Do not be alarmed if your accessories arrive at a different time than your scooter.
We aim to process and ship in-stock items within 1 business day. Please note that delays may occur due to:
Extreme weather or natural events.
High-volume periods (Holidays, Black Friday, etc.).
Carriers experiencing internal delays.
Holiday Schedule: Shipping will be paused during public holidays; normal service will resume the next business day.
Order Confirmation: Sent immediately after purchase.
Shipping Confirmation: Sent once the package leaves our warehouse (includes carrier and tracking number).
Activation: It may take 1–2 business days for the tracking number to become active on the carrier’s website.
If your order arrives damaged, you must act quickly to ensure a successful claim:
Email us at Support@Tooins.net within 3 business days of delivery.
Provide clear photos and/or video of the damaged product and the outer box.
Keep all original packaging. Carriers will not honor claims without the original box.
Can I change my shipping address?
Yes, but only before the order has been processed for shipping. Once a tracking number has been generated or the item has left our facility, we cannot change the destination. Tooins is not responsible for losses due to incorrect addresses provided by the customer.
What if my package is lost or marked "Delivered" but I didn't receive it?
Please check your porch, garage, and with neighbors first. If the package is still missing:
Contact Support@Tooins.net within 3 business days.
We will assist in opening an investigation with the carrier.
Note: Claims filed after 3 business days may be rejected by the carrier.
Cancellation:
Before Shipping: If you cancel your order before it has been shipped, no fees will be charged. Please contact us immediately if you need to cancel.
After Shipping: Once the product has left our warehouse, the order can no longer be cancelled. It must be treated as a return (see "Non-Quality Returns" below).
Refunds:
Processing Time: Approved refunds are processed within 2–3 business days.
Method: Refunds are issued to the original payment method by default. In special circumstances, an alternative method may be negotiated.
1.1 Proof of Purchase: A valid invoice or order confirmation email is required.
1.2 Return Period: Requests must be submitted within 14 days of delivery. Late requests will not be accepted.
1.3 Product Condition: To be eligible for a return, the scooter must:
Be in its original condition.
Have zero outdoor mileage. Only indoor power-on inspections or hand-pushed testing are allowed. Outdoor riding is strictly prohibited for returns.
Include all original accessories, manuals, packaging, and labels intact.
Quality Issues: If the product has manufacturing defects or transit damage, we provide a free return or repair. We cover all shipping costs.
Non-Quality Returns: For all other reasons (e.g., change of mind, "not as expected"), the customer is responsible for the shipping costs. A flat fee of $95 USD per scooter will be deducted from your refund to cover the round-trip logistics expenses.
Returns will be rejected if:
The product shows signs of wear, outdoor use, or damage affecting resale.
Original accessories, manuals, or packaging are missing.
The product was customized to your specific requirements.
Damage was caused by improper use, modification, or negligence.
Request: Contact us via our website or email with your proof of purchase and reason for return.
Approval: Our team will review your request within 2 business days.
RMA Label: Once approved, we will provide a return shipping label (RMA). Do not send products back without our official label or prior confirmation; unauthorized returns will be refused.
Shipment: Pack all items securely and ship to the designated address below.
Recipient: Jett + JC + 1145083
Address: 5631 Ferguson Dr, Rear Dock 18
City/State/ZIP: Commerce, CA 90022
Phone: 626-988-3268
⚠️ Note: Returns sent without an official label will be refused.
Refunds are issued within 3–15 business days after the returned product is received and passes inspection.
No Returns: Individual parts and accessories are non-returnable.
Damaged/Missing Items: If an accessory is missing, damaged upon arrival, or not delivered, contact customer service immediately for a free replacement.
Core Components: For issues with key parts (motor, controller, etc.) within 7 days of delivery, we provide a free replacement of the faulty component.
Tried a cheap brand before, but the X2 7075 aluminum frame is on another level. The kids' S1 is based on the Kiddo platform so I know it's safe. Taking both out to the park is our new weekend ritual!
The 37 MPH top speed is thrilling, but make sure you're ready for the bite of those dual disc brakes—they are much stronger than electronic ones.
Unlike the cheap plastic scooters I've tried, this X2 is dead silent and vibration-free thanks to the premium suspension.
It's so much faster to stow in my trunk than my previous bike; perfect for the "last mile" of my commute into the city.
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